{"object":"determination","schema_version":"1","vendor":"Intercom","state":"conditional","sentence":"Contracting entity depends on your region or order form — read the clause.","qualifier":"","contracting_entity":"Intercom, Inc., a Delaware corporation (San Francisco, California), where the Customer's shipping address on the Order Form is in the United States (including its territories) or Brazil; Intercom R&D Unlimited Company, an Irish company (Dublin), where the Customer's shipping address is anywhere else in the world.","jurisdiction":"United States (Intercom, Inc., a Delaware corporation, 55 2nd Street, 4th Fl., San Francisco, CA 94105) for customers whose shipping address is in the US, its territories, or Brazil; Ireland (Intercom R&D Unlimited Company, 124 St Stephen's Green, Dublin 2, DC02 C628) for all non-US customers.","governing_law":"US law for EVERY customer, with no regional alternative. Section 16.3(b): \"the laws of the United States (including federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.\" Venue is not a court: unresolved disputes (except small claims) go to \"final and and binding arbitration before a neutral arbitrator\" administered by National Arbitration and Mediation (NAM), on an individual basis only, with class actions and jury trial expressly waived; a mandatory 30-day \"Initial Notice of Dispute\" must first be emailed to legal@intercom.io and mailed to Intercom Legal Department, 55 Second Street, 4th Floor, San Francisco, CA 94105. Intercom separately reserves the right to seek injunctive relief \"in any jurisdiction\" (§16.3(d)).","conditions":["The contracting entity depends on your region or order form: read the clause for your position."],"us_control":{"status":"region_dependent","finding":"Region-dependent — a US entity contracts in some regions; elsewhere a non-US entity does, and whether a US company controls it is not established","parent":null,"legal_reach":"More than one contracting entity is on record, and which one a buyer signs with depends on facts about the buyer, such as where it is. The record does not establish US corporate control on every track, so it makes no single finding on US legal reach.","caveat":null,"rule":"A provider subject to US jurisdiction can be required by valid US legal process to produce data in its possession, custody or control wherever it is located (CLOUD Act, 18 U.S.C. § 2713). A US-incorporated contracting entity is subject to US jurisdiction. A non-US contracting entity under US corporate control may be within reach through that control, depending on whether the parent controls the data and on the circumstances; where that control has not been established, the entity is not thereby beyond reach.","rule_url":"/static/manifesto.html#us-reach-rule"},"evidence":{"source_url":"https://www.intercom.com/legal/terms-and-policies","document_title":"Terms and Policies | Intercom","date_read":"2026-09-16","last_rechecked":{"last_check":"found_again","gate":"readable","date":"2026-10-19","words":"clause re-checked 19 Oct 2026"},"quote":null,"quote_carried_by":"the AI Subprocessor Jurisdiction Report ($299), which quotes the clause each finding rests on"},"not_established":["us_control"]}