Graded C- on resilience. In Vannus's assessment it depends on a single upstream model with no disclosed alternative — acceptable, with limits worth knowing.
Drift, the Conversation Cloud company, today announced a generative pretrained transformer (GPT) integration using OpenAI's API
Vannus grades Drift against nine dimensions of trust — data sovereignty, training privacy, compliance posture, operational resilience, exit portability, and more. The heaviest criterion asks whether the tool builds its own AI or resells someone else's model; where the vendor discloses it, the grade cites the vendor's own documentation. No paid placements — scoring is walled off from affiliate revenue. See the methodology →