ElevenLabs

This page gives the finding and links the document it comes from. The AI Subprocessor Jurisdiction Report ($299) quotes the clause this finding rests on, and the clause for each other vendor in your stack where the report can quote one, in one dated document you can hand to an auditor.

Applies to: Enterprise. Zero Retention Mode is off by default and offered to some enterprise customers, for specific products.

From the AI FAQ (help center, vendor docs) + enterprise ZRM doc: “By default, we don’t train on any data from our Enterprise customers, other than as may be necessary to provide services to such Enterprise customers.” elevenlabs.io ↗

On retention, from the Zero Retention Mode doc (dated archive capture of 11 November 2025; an existing capture, none requested by the house): “By default, we retain data, in accordance with our Privacy Policy, to enhance our services, troubleshoot issues, and ensure the security of our systems. However, for some enterprise customers, we offer a “Zero Retention Mode” option for specific products.” web.archive.org ↗

Training and retention posture varies by plan. The default-plan row above describes the vendor’s free or standard tier; the paid-plan row is quoted from the document linked beside it. A negotiated contract can override either. Check your own agreement before relying on this.

On U.S. CLOUD Act reach specifically: the statute reaches a provider subject to U.S. jurisdiction over data in its possession, custody or control. Corporate control is a strong indicator of that and it is what we can evidence from published documents — but it is not the whole test. A company founded outside the U.S. can still contract through a U.S. entity or run substantial U.S. operations. Treat this as a starting point for your own review, not a legal determination, and take advice on anything that matters.

• 23 Sep 2026 · the record changed. Changed: the governing law and what the answer depends on. Why: we corrected our reading.
• 16 Sep 2026 · the vendor’s document was read again; none of the fields this history tracks changed
• 14 Sep 2026 · first recorded: “Contracts with Eleven Labs Inc. (United States) — within reach of US legal process.”

This is the history of our record of this vendor: when we first recorded it; each time one of these changed: the determination sentence, the contracting entity, its country, the governing law, the US-control finding, what the answer depends on, the note beside the finding, or the cited document; and each time the vendor's document was read again and none of them changed. A change only in capitals, punctuation or spacing is not a line, and neither is a first document title. A line names what changed and does not repeat what those fields said before; the determination above says what they say now. Where the determination sentence itself changed, the line shows the earlier sentence too, marked as before, with why it changed. The automated re-check's latest result is not a line here; it is printed beside the clause above. A change here may be the vendor changing its document or us correcting our reading of it, and a line says which only where the record shows it; otherwise it says the cause is not established. Each line is today's reading of the record as it stood on that date. A reading we later found its citation does not carry was withdrawn, and is not repeated here. This history as data.

The vendor's published or catalog-recorded posture — the concrete facts this entry is built from. A full audit verifies each against the vendor's current documentation.

ElevenLabs: “Contracts with Eleven Labs Inc. (United States) — within reach of US legal process.”
Vannus, https://vannus.co/tool/elevenlabs
elevenlabs.io · read 2026-09-16

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