Decagon
Vannus records that this vendor routes across several model providers — not captured by one. Every finding below is quoted to the vendor’s own document, or marked not disclosed where the vendor publishes nothing.
AI customer support agents that resolve tickets end to end across chat, email and voice, with an agent-assist mode for human teams.
Decagon enforces zero-day retention with all AI providers like OpenAI and Anthropic, ensuring no conversation data is stored or used for training.
Not yet assessed. We publish a sovereignty position only where the vendor documents one — we do not infer it from a domain or a company name.
Taken from the vendor’s own published material. Vannus does not hold these reports and has not reviewed their scope or dates — ask the vendor for the current report before relying on any of them.
Vannus publishes a nine-dimension trust framework — data sovereignty, training privacy, compliance posture, operational resilience, exit portability, and more. The heaviest criterion asks whether the tool builds its own AI or resells someone else's model; where the vendor discloses it, the grade cites the vendor's own documentation. No paid placements — scoring is walled off from affiliate revenue. See the methodology →