Decagon
Vannus records that this vendor routes across several model providers — not captured by one. Every finding below is quoted to the vendor’s own document, or marked not disclosed where the vendor publishes nothing.
AI customer support agents that resolve tickets end to end across chat, email and voice, with an agent-assist mode for human teams.
Decagon enforces zero-day retention with all AI providers like OpenAI and Anthropic, ensuring no conversation data is stored or used for training.
Not yet assessed. We publish a sovereignty position only where the vendor documents one — we do not infer it from a domain or a company name.
Vannus records, from the vendor's own published documents, the legal entity a customer contracts with, the country that entity sits in, and the governing law of its terms — and whether the vendor runs its own model or resells someone else's. Each finding is quoted to its source and dated, or marked not disclosed where the vendor publishes nothing. No paid placement on a record, in the catalog or in search — affiliate status is walled off from the record, enforced by a test in the build. See the methodology →
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