Graded A+ on resilience. In Vannus's assessment it has not disclosed which model it runs — builds its own AI or is not captured by any single model provider.
AI customer support agents that resolve tickets end to end across chat, email and voice, with an agent-assist mode for human teams. The vendor states "Decagon enforces zero-day retention with all AI providers like OpenAI and Anthropic, ensuring no conversation data is stored or used for training", and names OpenAI and Anthropic as the underlying model providers. Its security page displays HIPAA, S
Not disclosed. Decagon does not publish which model it runs, so this criterion is excluded and the grade rests on what we could verify. We say so rather than guess.
Not yet assessed. We publish a sovereignty position only where the vendor documents one — we do not infer it from a domain or a company name.
Vannus grades Decagon against nine dimensions of trust — data sovereignty, training privacy, compliance posture, operational resilience, exit portability, and more. The heaviest criterion asks whether the tool builds its own AI or resells someone else's model; where the vendor discloses it, the grade cites the vendor's own documentation. No paid placements — scoring is walled off from affiliate revenue. See the methodology →